Shipping & Delivery
Local UK & US Stock
We hold stock locally in both the UK and US, so your order can be dispatched closer to home for quicker, simpler delivery.
UK Delivery
Standard delivery: 2–4 days – £3.99
Express delivery: 1–3 days – £5.99
Free UK delivery on orders over £50.
US Delivery
Standard delivery: 3–17 days – $9.99
Express delivery: 2–11 days – $13.99
Free US delivery on orders over $50.
All Nirobi orders are sent in plain, discreet packaging, because what’s inside is nobody else’s business. 💕
Shipping & Delivery FAQ
How long will it take to get my order?
How long will it take to get my order?
We pack and process orders 7 days a week, so your pleasure picks can get moving as quickly as possible. As soon as your order has been dispatched, you’ll receive tracking details by email.
UK delivery
Standard delivery: 2–4 working days — £3.99
Express delivery: 1–3 working days — £5.99
US delivery
Standard delivery: 3–17 working days — $9.99
Express delivery: 2–11 working days — $13.99
Most US orders are fulfilled from our US-based stock, helping your parcel arrive as smoothly as possible.
Delivery times are estimated from dispatch. Occasionally, parcels may take a little longer due to carrier delays, customs checks, busy seasonal periods, or delivery to remote/non-mainland locations such as Hawaii.
Enjoy Free Discreet Shipping Sex Toy Shipping
Enjoy Free Discreet Shipping Sex Toy Shipping
Free UK shipping on orders over £50
Free US shipping on orders over $50
Will my order be discreet?
Will my order be discreet?
Yes. Every order ships in plain, unbranded packaging with no product details on the outside.
When will my order be processed?
When will my order be processed?
Orders are processed every day of the week, including weekends. During busy periods, processing may take a little longer — but we always aim to get your order out ASAP.
Will I get tracking?
Will I get tracking?
Yes. As soon as your order ships, we’ll email you tracking details so you can follow it all the way to your door.
Do you ship internationally?
Do you ship internationally?
Right now we offer shipping to the UK and US using the options shown above.
Will I need to pay customs fees for US orders?
Will I need to pay customs fees for US orders?
Most US orders are fulfilled from our US-based stock, helping your parcel arrive as smoothly as possible.
If any import duties, local taxes, or customs fees are charged, these are set by local authorities and are the responsibility of the recipient. Customs checks can also occasionally add delays, especially during busy periods or for remote/non-mainland locations.
What if my parcel is delayed?
What if my parcel is delayed?
We can’t guarantee exact delivery dates because carriers, weather, and peak seasons can affect timelines — but we’ll always help you track it down. Using your tracking link is the fastest way to see live updates.
What if my parcel says “Delivered” but I can’t find it?
What if my parcel says “Delivered” but I can’t find it?
Please check:
- safe place / porch / bins
- neighbours / reception / mailroom
- any delivery photo or notes in tracking
If it still hasn’t turned up, email us and we’ll help you investigate.
What if my order is missing an item or arrives damaged?
What if my order is missing an item or arrives damaged?
We pack orders carefully, but if something’s not right, email us with:
- your order number
- a photo of what arrived (and packaging, if relevant)
Please contact us within 30 days of delivery so we can make it right.
Contact
Contact
Questions, worries, or you just want a human? Email us at hello@nirobi.co.uk and we’ll take care of you.
